HOLA Privacy Policy
Last Updated: June 9, 2026
- Overview
Changemakers Collective Inc. (“Company”, “we”, “our”) operates HOLA, a civic‑engagement platform that helps users connect with elected representatives, identify issues that matter, track outcomes, and provide feedback.
We are committed to protecting your privacy and handling your information responsibly.
We collect only the minimum information necessary to operate HOLA and support secure, transparent civic engagement.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use:
- our website (including hola‑changemakers.com),
- our mobile applications, and
- any related services (collectively, the “Services”).
By using the Services, you agree to this Policy.
- Information We Collect
We collect only what we need to provide the Services effectively and securely.
2.1 Personal Information You Provide
When you create an account or interact with HOLA, we may collect:
- Full name
- Email address
- Postal address
- Account credentials
- Information you submit through the platform (e.g., issues you follow, messages to representatives)
2.2 Automatically Collected Information
To operate and improve the Services, we collect:
- IP address
- Device identifiers
- Browser type and operating system
- Approximate geolocation
- Usage data such as pages viewed, time stamps, and app interactions
This helps us maintain security, diagnose issues, and understand how users engage with HOLA.
- How We Use Your Information
We use your information to:
- Provide and maintain the Services
- Authenticate your account
- Deliver notifications and updates
- Improve platform performance
- Respond to support requests
- Ensure platform security and prevent misuse
3.1 Use of Aggregated or De‑Identified Data
We may use aggregated or de‑identified information (which cannot reasonably identify you) for analytics, research, reporting, and product improvement.
3.2 What We Do Not Do
- We never sell or rent your personal information.
- We do not use your personal information for third‑party advertising.
We may use limited, non‑identifying information for remarketing (e.g., showing you HOLA ads after visiting our site). You may opt out at any time.
- Cookies and Analytics
We use cookies and similar technologies to:
- Keep you logged in
- Understand usage patterns
- Improve performance
We use analytics tools such as Google Analytics. These tools collect anonymized usage data. You may adjust your browser settings to manage cookies.
- Legal Basis for Processing (Canada)
We process personal information under:
- Your consent
- Our legitimate interests in operating and improving the Services
- Compliance with legal obligations
- Contractual necessity (e.g., account creation)
- Sharing Your Information
We may share information:
- With service providers who support our operations (e.g., hosting, analytics)
- To comply with legal obligations or lawful requests
- In the event of a merger, acquisition, or corporate restructuring
- To protect the rights, safety, or security of users or the platform
Service providers may only use your information to perform services on our behalf.
- Data Security
We are committed to keeping your information safe.
- All data is encrypted in transit (SSL/TLS) and encrypted at rest
- Data is stored on secure servers located in Canada
- Access is restricted to authorized personnel
- We store as little personal data as possible
While no system is perfectly secure, we continuously review and improve our safeguards.
- Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data
- Understand how your information is being used
- Withdraw consent for future data collection (where applicable)
To exercise these rights, contact contact@hola‑changemakers.com.
If you request deletion, your account may be closed as a result.
- Data Retention
We retain personal information only as long as necessary to:
- Provide the Services
- Maintain your account
- Meet legal or operational requirements
If your account is inactive for 12 months, we may delete it and associated personal information.
Aggregated or de‑identified data may be retained indefinitely.
- Children’s Privacy
HOLA is intended for users 18 years or older.
We do not knowingly collect information from minors.
If we learn that a minor has provided information, we will delete it promptly.
- Third‑Party Services
HOLA integrates with third‑party tools such as:
- Google Analytics
- Cloud hosting providers
- Email delivery services
These providers may process limited information on our behalf.
We do not provide them with your account credentials or sensitive personal information.
- Changes to This Policy
We may update this Policy from time to time.
Material changes will be communicated through the app or by email.
Continued use of the Services means you accept the updated Policy.
13. Request to delete account
If you want your account and your personal information to be archived from the app, you may request to do so by reaching out to us by sending email from your registered email id by clicking the link below and we will verify with you and do the needful within 14 days of receving the request.
Request for account deletion
14. Contact Us
If you have questions about this Policy or how we protect your information, contact us at:
contact@hola‑changemakers.com
We respond within 7 days.
15. Our Commitment
We are committed to supporting safe, transparent, and trustworthy civic engagement.
Your privacy is essential to that mission, and we will continue to evolve our practices to meet the highest standards of user trust.
SHORTER ONBOARDING SCREEN VERSION
Welcome to HOLA!
By using the app, you agree to HOLA’s Terms of Use and Privacy Policy. You must be 18 or older. We collect only the minimum information needed to run the app, keep your account secure, and support civic engagement. We never sell your information, and you stay in control of your data.